Client Testimonials

"Learn how anger can lead to stress and the effects this has on your body"

What Our Clients have to Say

We want you to feel confident with our services. What better way than assurances from new and long-standing clients.

"Very informative..."

Carol runs our half day 'Managing Conflict' Workshop. Here's some of the things staff have said about how they will apply what they learned back at work:

"I have new ways/strategies for keeping calm when dealing with angry customers and will be better able to deal with the situation."

"I deal with customers every day so now feel I will be better at recognising and dispelling angry customers."

"Being able to calm myself down when going into a heated situation."

"Defuse situation by watching customer's body language, posture etc."

And what did they think of Carol's style?

"Very informal style but still very informative."

"Informative and kept relating back to example situations."

"Tutor very good."

"Very good generic advice, discussions and examples."

Cost effective training that works.

— Viv Clements, Training Manager, AVDC

"Very impressed..."

I feel the tactics I have learned will help me approach difficult people with more confidence.

"I would recommend this training for all staff who deal with the public on the phone or face to face."

"The training was pitched at right level."

"Defuse situation by watching customer's body language, posture etc."

And what did they think of Carol's style?

"The tutor Carol Cockcroft was extremely good, listened well to everyone and was able to understand everyone's point of view."

Very impressed - will definitely recommend to colleagues.

— Lana Linden, Corporate Training, Dacorum Borough Council

 Proxemics - structuring of personal space.

A Selection of Our Client Base

Aylesbury Vale District Council

Bedfordshire Rural Communities Charity

Dacorum Borough Council

Melton Mowbray Council

R.N.I.B. Redhill

South Bedfordshire District Council

Stevenage Borough Council

Walsall Metropolitan Borough Council

Woking Borough Council